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Proper care keeps your handcrafted items looking great for years. Each product listing will note its material so you can follow the right guide below.

3D printed products

Our 3D printed items are made from different materials depending on the product. Each listing will specify the material. General care guidelines apply to all prints.

Cleaning

• Wipe with a soft dry or slightly damp cloth

• A soft toothbrush can help clean textured or detailed areas

• Do not soak or submerge in water

• Avoid alcohol, acetone, or solvent-based cleaners

Heat & sunlight

• Keep away from direct sunlight — UV exposure can cause fading and warping

• Do not leave in a hot car, near an oven, or in direct outdoor heat

• Never put in the dishwasher or microwave

Handling & storage

• Handle with care — 3D prints can be brittle under sharp impact

• Store in a cool, dry location away from dust

• Not intended for outdoor use unless the listing specifically states otherwise

Material notes by type

• PLA — most heat-sensitive; keep away from temps above 60°C (140°F)

• PETG — more moisture and impact resistant than PLA; good for functional items

Wood products

Cleaning

• Wipe with a soft dry cloth for everyday dust and debris

• For sticky spots, use a lightly dampened cloth and dry immediately

• Do not soak, submerge, or run through the dishwasher

• Avoid bleach, harsh cleaners, or abrasive scrubbers

Heat & moisture

• Keep away from prolonged direct sunlight to prevent fading or warping

• Avoid placing near heating vents, radiators, or in high-humidity areas

• Store in a cool, dry place when not in use

Sealed & finished items

• The finish protects the wood — clean with a dry or barely damp cloth only

• Do not apply oils or conditioners to sealed items — it can cloud the finish

• Avoid alcohol-based cleaners which can break down the coating

Natural/unfinished items

• Condition occasionally with a food-safe mineral oil or beeswax (for functional items)

• Apply oil with a soft cloth, let absorb, then buff off any excess

• Avoid olive or vegetable oils — they can go rancid over time

Custom made items — all sales final

Every product I make is created specifically for your order. Because of this, we are unable to accept returns or issue refunds for:

• Change of mind or buyer's remorse

• Incorrect size, color, or option selected by the customer at checkout

• Items that have been used, worn, or altered

I encourage you to review your order details carefully before placing it. If you have any questions before ordering, please reach out — I'd be happy to help.

Damaged, defective, or wrong item

I stand behind the quality of our work. If your order arrives damaged, defective, or is not what you ordered, I will make it right with a replacement at no cost to you.

To be eligible for a replacement, you must:

• Contact us within48 hours of the delivery scan.

• Provide your order number and a clear photo of the item showing the issue

• Keep the item — we do not require you to return damaged goods

Once I've reviewed your photos and confirmed the issue, we'll begin production on your replacement right away.

Order cancellations

I begin production on orders quickly, so cancellation requests must be made before production has started.

• Contact me as soon as possible after placing your order if you need to cancel

• If production has not started, I will cancel your order and issue a full refund

• Once production has begun, the order cannot be cancelled or refunded

We want your order to arrive safely and on time. At checkout, you'll choose your preferred carrier — USPS or FedEx — and we'll handle the rest.

USPS

United States Postal Service

• First Class, Priority, and Ground Advantage options available

• Delivers to PO Boxes and APO/FPO addresses

• Tracking included on all shipments

• Generally more affordable for lighter packages

FedEx

Federal Express

• Ground, Express, and Overnight options available

• Reliable delivery windows and real-time tracking

• Ideal for heavier or larger packages

• Signature confirmation available on request

How your order is packaged

I choose the right packaging based on what you ordered to make sure everything arrives in perfect condition. Packaging is selected automatically — you don't need to choose.

Box with packaging material

Used for heavier, fragile, or oddly shaped items. Orders are secured with cushioning material to protect against damage in transit.

Bubble mailer envelope

Used for smaller, lightweight, or non-fragile items. Padded envelopes keep items protected while keeping shipping costs low.

Shipping costs

Shipping costs are calculated based on your selected carrier, your location, and the weight and size of your order. You'll see the exact cost on your invoice.